Last updated: 2023-06-27
The Charter and the General Conditions of the Site form a contractual whole. All capitalized terms not defined in this Charter are defined in the General Terms and Conditions available here.
As part of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”) and under the conditions set out below.
Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in connection with the provision of our Services or the communication to offer these Services exclusively, in strict compliance with the GDPR.
We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. Thus, you will never be asked to provide personal data considered “sensitive”, such as your racial or ethnic origins, your political, philosophical or religious opinions.
By registering on the Site, you authorize us to process your personal data in accordance with the Charter. If you do not agree to the terms of this Policy, please refrain from using the Site and the Services.
1. When do we collect your personal data and what data is collected?
We may collect and retain your personal data, in particular when you:
· browse the Site
· you make changeson the Site or Services resulting in the collection of personal data. Examples: account creation, online payment, etc.
· contact us.
We use your personal data to enable the implementation and management of the Site Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site and our approach. This information is used solely by us and allows us to better tailor our Services to your expectations.
If you have opted to receive emails and messages from us when creating your Account, then you will receive electronic and alphanumeric messages about our products and promotions. We will then use the personal data you provided during registration. You can unsubscribe from these mailings at any time.
1.1 Navigation on the Site
Login data. Each time you connect to our Site, we collect personal data such as, but not limited to, your IP address and the MAC address of your computer, the date and time of connection, as well as information about the browser you are using.
1.2 Creating an Account
Access to some of our Services requires the prior creation of an Account. In accordance with the General Terms and Conditions, you will be asked to provide a certain number of personal data when creating your Account, including your first and last names, your postal address, your email address and your telephone number.
Some of the Services available are subject to a fee. To this end, you agree that we may use external service providers who may collect personal data for the purpose of enabling the proper functioning of the services of processing payments by credit card or any other means of payment and, where applicable, delivery of products or services.
To pay for your purchase, you must provide your billing details and payment details, including your credit card number, validity date, security code and cardholder name in case of payment by credit card
You may also be asked to provide the name of your telecom operator, the model of your mobile phone and a valid mobile number so that you can provide purchase instructions directly through your mobile phone.
We keep the details of your payments, as well as the details of the purchases you make. The details of the transactions are kept either in our systems or at the external service provider. Such retention shall be carried out for internal purposes, in particular for accounting, compliance and legal purposes, in accordance with paragraph 5 of this Charter.
In order to respond to requests you may make to our Customer Service and to confirm information about you, we may use your surname, first name, email address and telephone number.
We do not knowingly collect personal data from children under the age of 18. If you notice that this is the case without the permission of the parents or legal guardians, let us know immediately. We will delete all data about the child.
2. How do we protect your personal data?
We have implemented technical and organisational security measures to ensure the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or accessed by unauthorised third parties. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their likelihood.
However, it is specified that since no security measure is infallible, we are not able to guarantee absolute security to your personal data.
In addition, it is your responsibility to ensure the confidentiality of the password allowing you to access your Account. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service.
3. When do we share your personal data?
3.1 Sharing your personal data with third party companies
When you browse the Site, your personal data may be transmitted to external service providers. These third parties provide a service on our behalf and on our behalf for the purpose of enabling the proper functioning of credit card payments and other Services.
We will never, without your prior consent, share your personal data with third party companies for marketing and/or commercial purposes.
3.2 Sharing with authorities
We may disclose your personal data to administrative or judicial authorities when their disclosure is necessary for the identification, arrest or prosecution of any individual who may prejudice our rights, any other user or a third party. Finally, we may be legally obliged to disclose your personal data and in this case cannot object to this.
4. How long do we keep your personal data?
We will only keep your personal data for the time of your registration on the Site in order to ensure your identification when you log in to your Account and to allow the provision of the Services.
Thus, if you unsubscribe from the Site, your personal data will be erased and only kept in the form of an archive for the purpose of establishing proof of a right or a contract.
In any case, we will keep your personal data for a period not exceeding that necessary for the purposes for which they are processed in accordance with the uses set out in this Charter and in compliance with laws and regulations.
5. Cookies: how do we use them?
5.1 What is a cookie?
A cookie is a text file that may be placed in a terminal when consulting an online service with browser software. In particular, a cookie file allows its issuer, during its period of validity, to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer.
In any case, the cookies deposited on your navigation terminal with your agreement are destroyed 13 months after their deposit on your terminal.
5.2 What are the cookies issued on our Site used for?
The cookies we issue allow us to:
· to establish statistics and volumes of attendance and use of the various elements composing our Site (sections and content visited, routes), allowing us to improve the interest and ergonomics of the Site and, where applicable, our products and services;
· to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and software for viewing or reading that your terminal contains;
· to memorize information relating to a form you have filled out on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (subscribed service, content of an order basket, etc.);
· to allow you to access reserved and personal areas of our Site, such as your Account, using identifiers or data that you may have previously entrusted to us and to implement security measures, for example when you are asked to log in again to a content or service after a certain period of time.
When you browse the Site, social network cookies may be generated, in particular through sharing buttons that collect personal data.
During your first visit to the Site, a cookie banner will appear on the home page. A clickable link allows you to learn more about the purpose and operation of cookies and links to this Charter. The continuation of the navigation on another page of the site or the selection of an element of the Site (in particular: image, text, link, etc.) materializes your acceptance to the deposit of the cookies referred to on your computer.
5.3 How can you control the cookies used?
You can configure your browser software at any time so that cookies are stored on your terminal or, on the contrary, that they are rejected (either systematically or according to their issuer). You can also configure your browser software so that the acceptance or refusal of cookies is offered to you punctually, before a cookie can be saved on your terminal.
5.4 How to configure your browser software?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes regarding cookies. Below you will find information about the main browsers.
Internet Explorer / Edge
In Internet Explorer, click the Tools button, and then click Internet Options.On the General tab, under Browsing History, click Settings.Click the View Files button.
- Go to the Tools tab of the browser and select the Options menu
- In the window that appears, choose Privacy and click View Cookies
- Access Settings via the browser menu (Safari > Preferences)
- Click Privacy.
- Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences).
- Select Advanced Settings
- Click Content Settings and then Click Cookies.
For more information on cookies, you can consult the CNIL website.
6.What are your rights?
You are the only one to have communicated to us the data in our possession, through the Site. You have rights over your personal data. In accordance with the regulations on the protection of personal data, in particular Articles 15 to 22 of the GDPR, and after proving your identity, you have the right to request from us access to, rectification or erasure of personal data concerning you.
In addition, within the limits set by law, you also have the right to object to the processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time and the right to the portability of the personal data provided.
You can contact our Services to exercise your rights at the following email address: email@example.com
7. Can we change the Charter?
We reserve the right to change the Charter at any time. It is therefore recommended that you consult it regularly. In the event of a change, we will post such changes on this page and in places we deem appropriate based on the purpose and significance of the changes made.
Your use of the Site after any changes means that you accept those changes. If you do not agree to certain material changes to this Policy, you must stop using the Site.
8. Data Protection Officer and contact
If you have any questions about your personal data or if you wish to delete your Account, please contact us by email at firstname.lastname@example.org
9. The Commission Nationale de l’Informatique et des Libertés (“CNIL”)
We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address: Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07.